Privacy policy

We may collect the following personal information when you use our services:

• Contact details — your name, email address, phone number and delivery address.
• Booking details — skip size, delivery date, hire duration, waste type and any special instructions.
• Payment information — payments are processed securely by our payment provider. We do not store your full card details on our servers.
• Technical data — your IP address, browser type, device information and the pages you visit, collected automatically through cookies and similar technologies.
• Communication data — any correspondence you have with us by email, phone, text or through our website.

We use your personal data for the following purposes:

• Fulfilling your booking — to process your skip hire order, arrange delivery and collection, and manage your booking.
• Taking payment — to process payment for our services through our secure payment provider.
• Keeping in touch — to send booking confirmations, delivery updates and to answer your enquiries by email, phone or text.
• Meeting legal obligations — to comply with waste transfer regulations and council permit applications.
• Improving our service — to make our website, services and customer experience better.

We process your personal data on the following legal grounds:

• Contract — processing is necessary to fulfil our agreement with you (your skip hire booking).
• Legal obligation — we must keep certain records for tax, waste management and regulatory purposes.
• Legitimate interest — to improve our services and communicate with you about your bookings.
• Consent — where you have given us specific permission, such as opting in to marketing.

Card payments are handled by a PCI DSS compliant payment provider using industry-standard encryption. We never see, store or have access to your full card details — your payment information is transmitted directly and securely to the provider.

We may share your personal data with the following trusted parties:

• Our payment provider — for secure payment processing.
• Local councils — when applying for a skip permit on your behalf, we share your name, address and delivery details.
• Our delivery team — drivers receive delivery addresses and contact numbers so they can fulfil your booking.
• Messaging providers — to send you booking confirmations and updates by email and text.

We never sell, rent or trade your personal information to anyone for marketing purposes.

Our website uses cookies and similar technologies to improve your browsing experience. These include essential cookies (needed for the booking system to work), analytics cookies (to understand how visitors use the site) and payment cookies (set by our payment provider). You can control cookies through your browser settings, although disabling some may affect how our booking system works. For more detail, see our cookie policy.

We keep your personal data only for as long as necessary for the purposes it was collected:

• Booking records — kept for up to 6 years for tax, legal and regulatory compliance.
• Payment records — retained by our payment provider in line with their own retention policy.
• Communication records — kept for up to 2 years, unless required longer to resolve a dispute.

Under UK data protection law (UK GDPR), you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct any inaccurate or incomplete data.
• Erasure — ask us to delete your data where there is no compelling reason to keep processing it.
• Restriction — ask us to limit how we process your data in certain circumstances.
• Data portability — request your data in a structured, machine-readable format.
• Object — object to processing based on legitimate interests, or to direct marketing.

To exercise any of these rights, please contact us using the details below.

Our services are not directed at anyone under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised date, so do check back occasionally to stay informed about how we look after your data.

If you have any questions about this privacy policy or how we handle your data, please get in touch:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have not been respected.